How We Do It

The way we work with our clients is a journey: some are short, some are long, but all set off along a clearly defined path to ensure that we understand your position right from the start. This means that we can advise you properly and, hopefully, continue to do so for many years to come.

The Chapman Associates Planning Process

We see our client journeys as a continual cycle that begin at our first meeting and restart again following an annual review of your financial situation. The process has the following four key stages:

1. Getting to know you

We start with a no-obligation meeting designed for us to get to know you and for you to discover if our services suit your needs. Crucially, it gives us the chance to assess whether we feel that we can be of value to you.

2. Your Financial Future Plan

This is where the process really begins and will involve us gathering data from you to assist in defining your goals.

This is done by collecting both the hard facts from you (factual details about your current financial situation) as well as determining the soft facts (what you are trying to achieve in the short, medium and long term, what are your current financial strengths and weaknesses, what opportunities do you see and what threats are there). We will also discuss with you the nature of any investment risk, which will help us to discover your attitude to risk and capacity for loss.

Having taken account of your current income and expenditure, your future income and expenditure requirements, utilising your existing assets and managing any debt that you have, we will prepare The Financial Future Plan itself.

This report will set out where we believe you are, where we believe you want to be and how we believe you might best get there.

3. Implementation

Assuming that you agree with the analysis contained in your Financial Future Plan and that you want to take action, the next stage is for us to start to implement your plan. Of course, having received your Financial Future Plan from us there is no obligation for you to implement our recommendations through our office but we would be delighted to act on your behalf.

After we begin the implementation process we will always confirm in writing to you what actions you have taken and how, if at all, they differ from the actions recommended.

4. Regular review

To keep your plan on track, it is vital that you commit to a regular review as your circumstances will undoubtedly change over time. As your circumstances change it’s also likely that your objectives and attitude to investment risk will do too.

This also gives us the opportunity to monitor the performance of your plans to ensure that they are still likely to provide you with your stated outcomes. Our in-depth review process follows a 12-point agenda and could result in your plan needing to be fine-tuned.

Many of our clients will undertake a review annually but we are also happy to do them half-yearly if required.

The value of an investment with St. James's Place will be directly linked to the performance of the funds you select and the value can therefore go down as well as up. You may get back less than you invested.